FAQ - Frequently Asked Questions

1. How can I order from the webshop?
Visit the website, select the products you want, add them to the cart, and then follow the instructions to pay and finalize.
 

2. What payment methods are available to me?
We usually accept PayPal or even bank transfer.
 

3. How long will it take for my order to arrive?
The delivery time depends on the selected delivery method and the availability of the product. It usually takes between 2-7 working days.
 

4. Can I return or exchange the product if it is not suitable?
Yes, we usually provide returns and exchanges. Please read the Terms and Conditions for details.
 

5. How can I track the status of my order?
After we have sent your order, we will send you a tracking number by email or via the website, which you can use to track your package with the courier service.
 

6. Do you accept international orders?
Yes, we usually accept international orders. However, shipping time and shipping fees may vary.
 

7. What should I do if there is a problem with my order?
Please contact our customer service by email or phone and we will be happy to help you solve the problem.
 

8. What kind of guarantee do you provide for the products?
In general, we provide a manufacturer's warranty for the products. Please read the detailed warranty information on the product pages.
 

9. Can I buy a gift voucher?
Yes, it is usually possible to buy gift vouchers, which can then be redeemed in the webshop.
 

10. How can I register for the newsletter or receive notifications about promotions?
In general, it is possible to register for the newsletter or receive notifications about promotions by filling out the subscription form at the bottom of the page or in the account settings.

I hope these questions help! If you have any further questions, don't hesitate to ask!

You can reach us at the following e-mail address: info@pharmaster.hu
Or write to us through our online form:  link